Refunds & returns
Because research products are sensitive, return eligibility is limited. Contact us promptly if your shipment arrives damaged or incorrect.
Damaged or lost packages
Email support@elevateprecisionhealth.com with your order details and photos when applicable. We will work with carriers to resolve eligible claims.
Non-returnable items
Opened vials and products that have left our temperature-controlled handling chain generally cannot be returned for resale.