Reach out
Write us like a colleague
Assay files, stock checks, shipping, or a multi-lot plan — one clear note is enough.
Questions
Weekday orders that clear before afternoon cutoff typically leave the same day. Friday late and weekend orders move on the next business morning.
Once a label is created and the parcel is scanned, you get an email with the tracking number.
Yes. Ask for the lot you received (or want to reserve) and we will share available certificates.
Institutional and multi-lot requests are welcome. Email quantities and preferred SKUs and we will outline options.
Write us with the order reference. We coordinate with the carrier and resolve eligible issues without runaround.